On The Florida Bar Guidelines for Networking Sites Approved by The Standing Committee on Advertising

SillyChild-like. These are just a couple of ways The Florida Bar Guidelines for Networking Sites Approved by The Standing Committee on Advertising have recently been described.

And as I wrote in Solely Social or Used to Promote?, they demonstrate a fundamental lack of understanding about how we communicate.

You see, the Florida Bar would prefer to look at communications by lawyers on social networking sites as fitting into neat little boxes.

In one box, they would put communications by lawyer "solely for social purposes, to maintain social contact with family and close friends." These they suggest are not subject to the lawyer advertising rules.

In a second box, they would put "pages appearing on networking sites that are used to promote the lawyer or law firm’s practice." These they suggest are subject to the lawyer advertising rules.

And while some communications by lawyers may fit neatly into one of the two boxes, of course we know that the overwhelming majority of communications will include social purposes, as well as, promotional purposes.

But even if we recognize that communications are intended to convey a variety of meanings, there's really another question here. Should the intent of the communication be the distinguishing factor?

In Legal Blogging vs Advertising & Marketing we examined the Horace Hunter blog debacle. In that example the Virgninia Bar took issue with Mr. Hunter's omission of disclaimer on his "blog". They claimed that at least one purpose of his website to market the firm and attract business.

Which raised the question of whether there true distinctions between blogs, other forms of electronic communications, marketing materials, and advertisements.

As I've written before, at least with regard to lawyer ethics rules, the issue shouldn't be whether the intent of the communication was editorial, solely social, or used to promote.

As Professor Goldman puts it:

"The law doesn’t handle editorial-content-as-marketing overlaps very well, unfortunately.”

In my humble opinion, even The U.S. Supreme Court has trouble making the distinction between "pure speech" and "commercial speech" (much this trouble created by the Court).

And so, in the end, lawyers, at least those in Florida, in order to comply with the silly and child-like rules of their State Bar, must regulate their communications to fit neatly into one of two boxes. Those that are solely for social purposes and those that are used to promote.

I challenge you to answer the hypothetical examples listed here.

Should My Law Firm Get a 1&1 MyWebsite Website?

I recently contemplated whether 1&1's MyWebsite site builder is a good Choice for law firms. My general thought is that while a 1&1 MyWebsite might be one of the more affordable options out there for a law firm website, the example law firm websites I saw in 1&1's site portfolio didn't really put the firms' best feet forward.

Does that mean that you can't build a professional law firm website with 1&1's sitebuilder? Not necessarily. However, for only a few dollars more, you can put together a Wordpress(.org) website that will be even more easy-to-use, flexible, and is likely to perform much better in terms of both search visibility, as well as, motivating prospective clients to contact your firm.

And I don't mean to pick specifically on 1&1 MyWebsite websites either. Other major hosting providers also provide cheap sitebuilders that I usually don't recommend.

Unfortunately, due to lack of understanding about what's available, many small businesses, including law firms, are attracted to these basic sitebuilder applications provided by hosting companies. Which, when you consider what some legal website deisgn firms charge for a new site design, is completely understandable.

Now look, I'm not saying that making a considerable investment into your firm's website design and development is necessarily wrong. The design of your site will have a huge impact on the way the internet users and searchers view your firm. An unprofessional, outdated, or simply poor design can have a very negative impact on your firm's web presence, and may cost you clients.

On the other hand, you better know what you're paying for. I have yet to see a law firm website design that is worth tens of thousands of dollars. And let me tell you, there are firms that still pay that much for a design today.

That's not to say that there aren't websites that may be worth that kind of investment. For example, if part of the site build includes professional photography, videos, live chat, and extensive pages and content, then a firm should expect to make a considerable investment.

Firms should spend some time learning about what's available and shopping around to see what are reasonable prices for site design, development, and of course marketing.

Opting for the most affordable sitebuilder solutions, like 1&1's MyWebsite product, typically isn't the best balance in terms of price, affordability, professionalism, and functionality.

 

5 Places On Your Law Firm Website To Add 'Calls To Action'

If you have a law firm website you are using to drive in new leads and revenue, it's important to make sure you are maximizing conversion on the site.  In other words, you need your visitors to call, email, request a free guide download, etc.  The best way to do this is to make sure that you are effectively using 'calls to action' on your site.

What follows are 5 places on your website you should try using a call to action.

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Choosing A Domain Name For Your Law Firm

domain-name.jpgChoosing a domain name is an important decision when setting up your website.  The domain you choose has far reaching implications extending from your visibility in search results to your use of the domain in offline advertising and marketing. 

Unlike in the offline, brick-and-mortar world, websites don't offer any visual cues about what exactly they are until you visit the site.  All domains have the exact same format (http://subdomain.rootdomain.tld for example http://www.attorneysync.com).  Because of this, it's important that you choose a name that helps identify you as a law firm and better yet, one that can help a client understand your practice.

All things being equal, it is my belief that you should use a keyword rich domain if you have the option.  For example, if you are a bankruptcy lawyer in Montana named John Doe, I would recommend securing Montanabankruptcylawyer.com over JohnDoe.com.  This helps not only with search visibility, but it also provides cues to the site visitor about what your site is about.  Montanabankruptcylawyer.com provides much more information than JohnDoe.com.  While there are reports about Google dialing down the effectiveness of a keyword rich domain in search results, there is still value for the user and I believe it will always play some role in the search algorithm even if that role is "dialed down."

Using our example above, a lawyer might choose to use their name John Doe instead.  In this instance, I believe you are better off adding "law" or some legal modifier to help identify your website as legally related.  In other words, JohnDoeLaw.com is more advisable than simply JohnDoe.com.

All The Best Domains Are Taken

I understand that the legal space online is brutally competitive and many of the best domain names have already been secured.  This means that in order to secure a keyword rich domain you will have to get more creative.  For instance, in our example above there is a good chance that MontanaBankruptcyLawyer.com or your local, geographic permutation for this name is already taken.  You can try adding a suffix such as "group", "blog", or "info" to your desired domain name and check it's availability.  You will simply need to get more creative than just checking on the availability of an exact match domain and calling it a day.

That being said, here are a few things to avoid when choosing your more creative domain:

Avoid uncommon top-level-domains - A top-level-domain is the extension that proceeds the domain name you choose (.com or .net are top-level-domains).  Avoid registering TLD's such as .info, .cc, .ws, and .name as they are indicators of spam.

Avoid domain names longer than 15 characters - Names that get too long appear spammy and are difficult to type into the address bar.  The following is a real website domain name for a law firm http://nursinghomenegligencemalpracticeaccidentsabusephiladelphiapa.com.  Needless to say it is too long and filled with too many keywords to be an effective domain.

Beware of permutations - In the book Search Engine Optimization Secrets the author gives a good example of this.  the owners of ExpertsExchange.com built a brand and large website before they realized that the name could be misinterpreted as ExpertSexChange.com.

Finally, when you are researching possible names to use, I recommend using a domain search engine such as domize to make your life easier.

Photo by Ivanpw (http://www.flickr.com/photos/28288673@N07/)

The Importance of Titles & Headers Within Your Blog Posts

Fotolia_7302695_XS.jpgI read a lot of articles on law firm websites and blogs.  One thing that I notice is consistently lacking on many legal blog entries is the effective use of titles and headings within the posts.  Titles are an important component because they help break up and provide better context for the article. 

Read this paragraph:

The first thing you need to do is separate  the items into different categories.  You can use size to separate, but you are not limited to just size.  For instance you could use the type of care each item needs too.  After you have completed separating the items you need to rinse them.  You will want to assess the amount of room you have available and how each item will fit best.  Finally, place one item in the machine at a time until full.  Start the machine.

Trying to make heads or tails of what the paragraph is talking about is difficult.  But if we use that same paragraph with a title:

Using A Dishwasher

The first thing you need to do is separate  the items into different categories.  You can use size to separate, but you are not limited to just size.  For instance you could use the type of care each item needs too.  After you have completed separating the items you need to rinse them.  You will want to assess the amount of room you have available and how each item will fit best.  Finally, place one item in the machine at a time until full.  Start the machine.

The paragraph is still terrible, but at least you can figure out what it's referncing now.

Titles Provide Context

Titles provide context for the content that comes after it.  They help to cue your brain about what to expect next and get it in the right mindset.  This is important especially when we are dealing with heavier concepts that are more difficult for the general public to understand (ie: legal issues).  

Additionally, the titles help to break apart the content in more bite sized chunks which are easier for people to digest, especially when reading on the web.

What Do People Look For To Trust Your Website?

I came across an interesting article discussing the filters people use when they first arrive at a website.  The article discussed a study performed by Elizabeth Sillence.  The study researched how people react to and trust (or mistrust) health websites.  When analyzing what people look for in order to establish trust, the article broke it down as follows:

Design is the first filter – When participants in the study rejected a health website as not being trustworthy, 83% of their comments were related to design factors, such as an unfavorable first impression of the look and feel, poor navigation, color, text size and the name of the website.

Content is the second filter — Once the first filter was applied, if the website hadn’t been rejected, then participants mentioned content rather than design factors. 74% of the participants’ comments were about content being important in deciding whether they found a site trustworthy (after the initial design impression). For example, if the sites were owned by well known and respected organizations, advice written by medical experts, and sites that were specific to them and that they felt were written for people like themselves.

In short, the first filter was a well designed, well organized site.  If people thought the site looked amateurish, dated, or was difficult to use they never even got so far as to see the content.  If the site design was adequate then the quality of the content was the second filter.

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5 Questions To Ask Your Law Firm's Web Developer Before You Hire Them

Fotolia_1968155_XS.jpgThe relationship with your web developer is an important one.  We have all heard horror stories of law firms getting involved with a developer only to find out that the initial expectations of the project were very different from the outcome. 

I have put together a list of 5 questions I think are very important to ask your website developer before you hire them.

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Down On The Farm

Green Acres we are here! Have you been content farming? Your website (and professional reputation) may be suffering.

If you follow what's going on in the world of search engine marketing, you likely have heard something about Google's Recent Panda-Farmers-Content Update:

Many of the changes we make are so subtle that very few people notice them. But in the last day or so we launched a pretty big algorithmic improvement to our ranking—a change that noticeably impacts 11.8% of our queries—and we wanted to let people know what’s going on.

 

This update is designed to reduce rankings for low-quality sites—sites which are low-value add for users, copy content from other websites or sites that are just not very useful. At the same time, it will provide better rankings for high-quality sites—sites with original content and information such as research, in-depth reports, thoughtful analysis and so on. We can’t make a major improvement without affecting rankings for many sites. It has to be that some sites will go up and some will go down. Google depends on the high-quality content created by wonderful websites around the world, and we do have a responsibility to encourage a healthy web ecosystem. Therefore, it is important for high-quality sites to be rewarded, and that’s exactly what this change does.

In the wake of this most recent update, we've received a lot questions from law firms wondering how this might impact their website traffic. And the answer, like most other online answers, is that it really depends.

If you write your own unique website content and blog posts. If you research your posts and provided your opinion, analysis, or even remotely articulate something resembling a point, you will likely not be greatly impacted by this most recent update.

On the other hand. If you copy (or scrape) content from other websites. If you buy content that has been copied or spun via software. If you pull news headlines off of news sites and follow them with the first 100 words of the news articles. If you're using a blog feed of disaster (as Kevin O'Keefe warns against), your website or blog's traffic and rankings may be at risk.

While some of these "strategies" may have worked to increase traffic to your site in the past, they are likely to do more harm than good. Both to your search engine visibility and to your professional reputation.

So here's my advice:

Naturally, I can hear the question from many of you ‘What do we do now?’ So here are a couple of statements that we can make without question.

  • If you are scraping sites and mashing content together – Just stop what you're doing right now.
  • Make sure that any content that is published to your website or blog is unique. Also, if you are publishing articles on your blog and then syndicating them on other sites without altering them – You should stop doing that too.
  • If you're going to syndicate content that you have published to your own site or blog, only put unique content on your site; and wait before syndicating a modified version of your content elsewhere.
  • If you publish external content (i.e. guest blog posts, etc) make sure that it is unique.
  • If you comments turned off on your blog, turn them on. Moderate them. Respond to them. This tells Google, and more importantly, your visitors that you are listening and actually care that they visit your site. 

I recognize that online publishing may not be a high priority on your list of daily tasks. I also realize that not all lawyers are great writers. While I don't think that outsourcing content for websites and blogs is bad per se, you must have an editorial review process in place for any content published to your website or blog. You should also establish specific guidelines for anyone that contributes content to your site or blog. The truth is, more often than not, you will be the best at writing for your own law firm website and/or legal blog.

An Important Part Of Your Blog Posts You Probably Are Ignoring

Captions are an important component of your blog posts.

It's common knowledge amongst bloggers that crafting an interesting, catchy headline can help to increase the click-throughs and readership of your article.  It's also well known that incorporating photos into your posts is a great way to grab your reader's attention (If this wasn't well-known to you then it is now).

 

But there is a component of your blog posts that you may be overlooking (I know I was).

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Dear Webmaster, Can You Please Update My Title Tags?

In working with attorneys in developing their web strategies, there can be many challenges. Bridging the general search marketing knowledge gap, encouraging time for content development, and helping them understand the specific strategies that will make the most sense for them. However, there is very little more frustrating than working with a website that requires the divine intervention of a third party webmaster for simple updates to page titles and other on-page optimizations.

Maybe I've just hit an unlucky streak, but this issue has been surfacing a lot recently. Now don't get me wrong, there are some third-party site admins that are diligent about updating page titles. However, in my experience, the overwhelming majority have been at the best slow and at the worst completely unresponsive.

If you're preparing to launch a new law firm website or legal blog, please take the time to do the research. I know it's confusing. I know you don't have the time. Unfortunately, if you don't take the necessary time to understand the major issues surrounding web strategy, you're more than likely to get burned.

Ask these questions:

  • Do I own the site?
  • Do I own the content management system?
  • What is the process for making updates?
  • Can I make updates to page titles?
  • Can I add content on my own?
  • What happens if I terminate service?
  • On what platform will my website or blog be built?
  • Will permalinks reflect page titles?
  • Will I be able to add widgets?
  • Can I add an author byline?
  • How long will it take from design to launch?
  • What text editor does the platform use?

One of the best ways to make sure that you're getting the right product and service for your needs to retain an experienced web strategist to assist you from the very beginning. These consultants can help you make informed decisions as to what web products and services will most efficiently and effectively help you meet your goals.

Finally, be sure to consult with a web strategist that is familiar with the unique considerations surrounding legal marketing. Legal websites and blogs are likely to be subject to your state's rules of professional conduct. Failing to consider the ethical implications related to your web presence can be a costly mistake.

ABA Law Firm Website Ethics

In August of this year, the ABA Standing Committe On Ethics And Professional Responsibility released Formal Opinion 10-457 on Lawyer Websites. While following the guidelines of the opinion may not make you completely compliant with your state bar's rules on law firm websites, it does provide some excellent guidance of what you should be considering and where state bar rules may likely be moving.

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Clientcabulary

Different people use different words to describe the same things. While this may seem like an obvious proposition, it is easliy overlooked. This is especially true when it comes to online marketing for your law firm.

The words that you might use to describe your practice, are likely very different from the words that potential clients would use. And the words potential clients use to describe your practice are oftentimes the same types of words and phrases they will use to search for your services online.

This is why understanding your clientcabulary and potential clientcabulary is so important. Be observant to the words that your clients use to describe their legal problems and issues. Also, pay close attention to the words that your clients use to describe you, your firm, and your services.

Paying close attention to how your clients describe their problems and your services will go a long-way in terms of identifying keywords that are likely to generate potential client inquiries through your legal website and/or blog.

Be sure to write your blog and website content with these terms in mind. Don't assume that your potential clients use the same words as you do to describe your areas of practice, they don't.

Taxi Drivers, Credit Cards, & Generating More Clients Online

taxi.jpgThere was an interesting post on Seth Godin's blog recently discussing taxi drivers.  The post describes how taxi drivers in New York were initially reluctant to start accepting credit cards.  They thought the credit card fees would be too expensive and they would lose money.  As it turns out, the tips increased......dramatically.  Seth explains:

Because most of the machines offer a shortcut for the tip: $2, $3 or $4.

You can decide to be a cheapskate and hit the $2 button. Except...

Except that if you had paid cash, you probably would have tipped 75 cents for that $4.25 ride. It takes a few more clicks to type in 75 cents, and hey, $2 is the lowest and it's a more 'normal' amount.

It's a three second decision that happens over and over. People really like cues.

 

The same snap decisions are made online every day.  Just like people choosing their tip prefer cues on what to do, so do the visitors to your website or blog.

 

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The Psychology Of Your Law Firm's Website Colors

colors.jpgMany law firms choose the colors of their website based on what they like or what the designer put together.  However, you may not have considered the psychology behind the colors you are utilizing.  Colors not only make your website aesthetically pleasing, but they also effect the behavior of visitors to your site. Depending on the type of audience your firm is trying to target, there are some colors that will be more effective than others.  It would be wise to consider the impact that your website's colors have on your potential clients.

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The Single Most Persuasive Word You Can Use

WordsA huge component of online marketing for law firms is understanding how to compel a visitor to take an action.  All the visitors and traffic in the world means nothing if there is no interaction or follow through.  Crafting copy that is persuasive, informative, and elegant is a tricky proposition.

Lucky for you, there is a word that can help.

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Thesis Theme For Wordpress Is Going GPL (Well Sort Of)

Thesis ThemeThe Thesis theme for Wordpress is one of the most popular and flexible themes on the market.  I know of several popular legal blogs, including The Lawyerist and AttorneySync's Lawyer Marketing Blog, that make use of the theme.

After a week of back and forth between Chris Pearson, the creator of Thesis and Matt Mullenweg, the founding developer of WordPress, things finally concluded with the Thesis Theme adopting a split GPL (General Public License) for the Theme.

 

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Florida Website Rules Update

Thanks to Pete Boyd of PaperStreet (not the soap company) for this update on the Florida Bar's pausing of the website rules:

At the direction of the Supreme Court of Florida, the Florida Bar filed a petition on June 1, 2010 to adopt additional amendments to Rule 4-7.6 regarding websites, Case No. SC10-1014.  The amendments, if adopted, would provide a method by which a portion of the website would be considered information at the request of a prospective client and therefore not subject to subchapter 4-7 (the lawyer advertising rules) if specific requirements are met.

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The Internet as a Research (I Mean Marketing) Tool

One of the most fundamental advantages of search marketing and, more generally, Internet marketing, is the ability to communicate to potential clients who are researching a particular topic related to your field of practice.

The Internet began as a research tool, and despite attempts to turn it into a "cesspool" where false information thrives, this remains its core function.

While this concept may seem extremely basic, unfortunately, when it comes to law firm Internet marketing, it is often overlooked.

 

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